Our proactive approach has been shown to be one of the most effective methods for motivating patients to adhere to healthcare recommendations, which in turn leads to the best possible health outcomes while providing the most costeffective care. Reports, incident tracking, and a consolidated cloudbased dashboard help you track hardware and software inventory and monitor device health. Proactive care is for critical environments where downtime cannot be tolerated. Hpe proactive care advanced service support services hpe proactive care advanced service expands on hpe proactive care service and is designed to help you maximize the benefits of it investments, maintain it infrastructure stability, achieve business and it project objectives, reduce operational costs, and free your it staff for other priority. Learn about proactive care services faqs support warehouse. Brochure combine smart technology and support to boost. Analytics help you boost productivity and optimize uptime for devices. Deliverables warranty foundation care proactive care proactive care with personalized support option.
The paper also examines the hp insight online, hp insight. Hpe proactive care advanced next business day service with. When your devices are connected, hpe can provide you with a set of reports that contain hpes analysis and recommendations for your connected devices. Services hpe store india hewlett packard enterprise.
Automated monitoring and call logging with insight remote support. Enhance performance of sap solutions with access to hps global support call center. A technician will arrive according to a best effort process, meaning customers at a higher service level will be prioritized. Proactive it support services that use a personalized approach to maintaining your it infrastructure. Quickspecs hpe smart array p408em sr gen10 controller standard features b page 3 ackground surface scan checks drives during inactive periods and automatically remaps bad sectors, ensuring data integrity. Hp proactive care services is available for hp computer hardware and software, storage, and networking products. Hpe proactive care provides both reactive and proactive support service deliverables for your hpe devicessystems. Shift your focus from daytoday it to delivering business outcomes. Learn about hpe proactive care service for it support and benefits that improve roi in converged infrastructures with remote support technology in this data. Enterprise best practices through access to highly trained it professionals.
Hpe proactive care 24x7 service extended service agreement parts and labor 5 years onsite 24x7 response time. This service can be ordered as part of an hp custom solution agreement. Hp proactive care service proactive care offers an integrated set of reactive and proactive services designed to help you improve the stability and performance of your converged infrastructure. Get both reactive and proactive support service deliverables. Hewlett packard enterprise can provide telephone assistance, if requested, to help with the installation of software patches for supported software. Still, the customer has the right to hp onsite labor. Enhanced call handling gives access to technical experts. Reduce the number of problems and respond rapidly when they do occur with hpe proactive care. Discover the many ways our services can help protect your investment, solve business challenges, and stay focused on reinventing your business. The hp proactive care service proactive care offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. Hp proactive carethe particulars as noted, hp proactive care builds and expands on the various reactive services offered by hp foundation care. Responsetime commitment based on support contract slas. Proactive care includes onsite hardware repair if it is required to resolve the issue. Explore the various services offered by hpe including proactive and foundation care service, installation services and other professional services to ensure that your.
Hpe proactive care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. Since hps converged infrastructure is built to industrystandards, you can easily change parts, and source and combine technology in different ways. Its latest devices have been certified to meet iec 60601. Protecting medical devices and reducing patient risk from electromagnetic interference page 5 the hp healthcare edition portfolio hps healthcare edition range of computers, displays and peripherals has been tested to meet stringent electromagnetic compatibility and immunity levels. In the event of a service incident, proactive care provides you with access to advanced technical. Campus care is a set of 6 proactive services sold in addition to datacenter care core services.
Hpe proactive care advanced includes a local, assigned account support manager. Hpe proactive care advanced provides the customer with hpe s general recommendations, which are intended to address critical gaps with individual devices or products. Reactive care can cause potentially dangerous situations. Proactive and preventative it support services hpe. A list of proactive care supported products, with selected operating system and virtualization software, can be found at. Personalized and proactive, proactive care advanced is designed to help maximize the benefits from your hpe it investments, maintain peak performance and stability, help achieve business and it project objectives.
Hp converged systems select cloudsystem, application system, and virtual system solutions basic software support and collaborative call management when proactive care is not available or not purchased on select nonhp software products that reside on server equipment covered by proactive care, hp may provide a limited level of software support. If you dont link your proactive care support agreements to your hpe passport id you will not receive the proactive scan, firmwaresoftware. Support services data sheet data sheet 4aa38855enw. Hpe proactive care advanced proactive care advanced expands on and includes everything that proactive care offers. Many customers need more than the reactive support service provided by foundation care. From fixing your equipment to retrieving missioncritical data, hp services has you covered around the globe, 247. Hp services enable clients to plan, deploy and support big. In a complex environment, many components need to work together effectively. Hp proactive care for industrystandard infrastructure brochure us english author.
The information contained herein is subject to change without notice. This brochure talks about proactive care solutions for converged infrastructure environments, that are built for industry standard platforms, and allows for smart technology inside the data center. Data eet page 2 service overview hpe proactive care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. When the service is ordered as an hp care pack service, hp care pack terms and conditions are also applicable.
What is one difference between hpe proactive care and hpe. Remote support, and hp proactive care service offerings, specifically for. White paper the business value of the hp proactive insight. Organizations of all sizes are finding value with hpe proactive care services combined with the benefits of connecting their it devices to hp for proactive. Fault recovery minimizes downtime, reconstructs data, and facilitates a quick recovery from drive failure. This effort simplifies the hp rack product line by consolidating all. Hpe pointnext operational services maintain your it infrastructure so that you dont have to. Features vary among standard, enhanced, and premium hp daas plans. Service hp proactive care hewlett packard enterprise. Hpe proactive care get connected and back to business.
Hp proactive care service proactive care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. The proactive management capabilities of hp device as a service provide predictive analytics and device insights. The account support plan also details roles and responsibilities along with contact information and escalation procedures, and will be formally confirmed with the customer as. Hpe datacenter care for networkingedge aka campus care campus care is an environment wide support offering with service features that focus on optimization of your network to improve performance. How can i change the owner of my service agreements in hpe support center. Hp proactive care an integrated service for complex environments proactive care is an ideal support solution for business critical, virtualised and converged it infrastructures. What is one difference between hpe proactive care and hpe proactive care advanced. Hp support professionals deliver all of the actual hp proactive care services, which include a combination of the following reactive and proactive support services. Hewlett packard enterprise proactive care service proactive care offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. Hpe proactive care service can help you to improve the return on your investment in a converged infrastructure with features designed to help provide. Automated monitoring and call logging with insight. Proactive care with deliverables warranty foundation care. Here is the support service recommendation from the foundation care and proactive care portfolio.
You can choose from a range of hardware reactive support levels to meet. The sla provided by your hp reseller or hp sales representative will include the terms and conditions of that. For customized support service solution, hp can work with you to tailor a service solution for your unique support requirements using broader services portfolio of foundation care and proactive care. Data sheet hp device as a service 1 device support may vary by country. Choose the support thats right for your budget and your business. Proactive care agreement but is running on an underlying server or storage device covered by proactive care support, hp will provide only one annual software update notification. Proactive care has been specifically designed to support these. All consumer pcs and printers come with a standard oneyear warranty. Hp proactive care with the personalized support option. Start by creating your service call using hp indigo print care the most effective way to to contact hp for a service call is via print care, leveraging our remote support capabilities. Hp proactive care 3 year u7rp2e proactive care service.
To prevent downtime, you will require a service that preempts problems proactive care helps to spot issues before they develop. The hp intelligent series rack is an universal rack compatible with all hp rack mounted products including proliant, integrity, nonstop servers, networking and as well as storage products. Hpe 3year 24x7 proactive care service foundation care. The hpe proactive care reports will only contain information on devices that are included on hpe proactive care service agreements. Hpe msa 2050 san storage has been the industryleading entry storage fibre channel fc platform for the past eight. Proactive care is specifically designed to support complex environments, providing an endtoend environment support solution that covers. It combines proactive support with defined reactive service levels to prevent and minimise unplanned downtime, whilst. Proactive care service reports assist with problem prevention. Hp services hp proactive care service proactive care offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. Faster resolution from specially trained, solutionoriented advanced resources who manage the incident from start to finish.
Better computing with builtin reliability hp proliant ml10 v2 server comes standard with four dimm slots for ecc memory that protects businesses data from data loss and unplanned system downtime. Service call is an intuitive and easytouse remote tool that enables you to easily open a remote support call directly from your press to the hp care center. The proliant ml10 v2 server delivers many years of expandability and operational efficiency for businesses at a desktop price. Support services data sheet data sheet 4aa3 8855enw. Hpe proactive care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems. Incident report quarterly firmware software version report biannually proactive scan biannuallya technical. Hpe smartssd wear gauge reports the amount of lifetime remaining on your ssds. Service overview hp proactive care service proactive care offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. Hpe proactive care advanced includes firmware and patch analysis. Hpe proactive care for hpe simplivity all the benefits of hpe proactive care plus access to new selfserve tools to manage your hpe simplivity solution, keeping it reliable, stable, and at peak performance, to help meet your support needs effectively and efficiently.
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